FAQ

Payment, Orders and Returns

  • We accept payment by bank transfer or Paypal (including credit cards).
  • For bulk orders (orders above quantities of 20 for a single product), please contact us at [email protected] for bulk discounts and improved handling of your order.
  • Returns are accepted within 7 days for unopened/unused or defective products, or if goods are damaged during delivery. Please initiate a return by sending us an email on [email protected]
  • This site is secured with SSL, which means your data is encrypted and safe.

Malaysian Government Service Tax (GST)

  • We are happy to inform that all products sold at ProCarCoatings.com will NOT be charged GST 6% at this stage.

Shipping and Delivery

  • Currently we only ship to Malaysia.
  • Shipping fees for delivery within West Malaysia are waived for orders above RM150. For East Malaysia shipping fees are waived for orders above RM200.
  • Orders for items in stock will be shipped out within 1-2 business days.
  • Typical delivery times are 2-4 business days after shipping to major cities in Peninsular Malaysia and 3-10 business days after shipping to other areas including Sabah and Sarawak.

Packaging and Instructions

  • Some products are provided by our manufacturer without retail packaging. Hence, for delivery these products may be repackaged in a practical and fit-for-purpose manner.
  • Printings on our products may be written in Japanese. Please refer to the product details on this website for comprehensive instructions in English.
  • Labels and bottles containing the products may change over time. Hence, you may receive the products with newer labels and bottles that may differ from the pictures on this website.

Product Precautions and Warnings – please observe

  • Keep out of reach of children.
  • Only use products as intended.
  • Avoid contact with eyes. In case of eye contact, flush thoroughly with large amounts of water, if irritation persists, seek medical attention.
  • Do not swallow or inhale. In case of ingestion or inhalation, seek immediate medical attention.
  • Some products may contain flammable materials. Keep away from fire and sources of heat.
  • Use products in a well ventilated area.
  • Always replace the cap and store products away from extreme heat and cold. Note that some products and accessories have a one-time usage (e.g. Sensha Crystal Glow) and cannot be stored after opening/use.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Procarcoatings.com or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Procarcoatings.com.

You must not:

  • Republish material from our website without prior written consent.
  • Sell or rent material from our website.
  • Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.
  • Redistribute any content from our website, including onto another website.